Job Summary:

The Sr. Manager – Business Development will be responsible for driving strategic growth initiatives, building strong corporate partnerships, and expanding the business ecosystem. The role requires leadership in client acquisition, relationship management, and revenue generation, while ensuring excellent customer support standards and efficient team management.

Key Responsibilities:

Identify and develop new business opportunities across B2B and B2C channels with pharmaceutical companies, healthcare providers, pharmacies, and corporate clients
Monitor market trends and competitor activities to identify opportunities
Represent the company in high-level meetings, negotiations, and healthcare industry forums
Oversee customer support operations to ensure high service quality and responsiveness
Develop policies to enhance customer satisfaction and retention
Work closely with operations and tech teams to improve user experience across the platform
Lead, mentor, and manage the business development and customer support teams
Set KPIs, monitor performance, ensure team productivity and prepare team budget and reports
Foster a collaborative, high-performance work environment
Conduct training and development programs to enhance team capabilities
Achieve revenue targets and ensure sustainable business growth
Prepare forecasts, budgets, and performance reports
Analyze sales data and optimize business strategies accordingly
Ensure alignment between business goals and platform capabilities
Support new product/service launches and market expansion initiatives