Responsiblity:

Maintain client database in ERP.
Maintain communication schedule over the phone and email, prioritize tasks, attend meetings, prepare action plans, and review progress.
Demonstrate professionalism, manners, and excellent customer service skills in both after-sales services and facility management services.
Creating a strong client base relationship for potential business opportunities.
Coordinate internal modification work and handle related settlements.
Manage materials selection and prepare demands/refunds costing for clients and landowners.
Project visits with customers as and when required.
Stay updated on market trends and resolve customer issues promptly.
Coordinate with other departments related to customer issues.
Prepare all costings, formats and handover-related documents.
Maintain long-term relationships by providing after-handover services to our valued clients & create references.