Supervise all front office activities, including reception, reservations, guest relations, and transportation etc.
Ensure smooth check-in and check-out procedures.
Welcome VIP guests and ensures personalized service.
Handle guest complaints, feedback, and special requests promptly and professionally.
Supervise, train, and motivate front office staff.
Prepare duty rosters and manage attendance.
Conduct performance evaluations and provide coaching.
Monitor room reservations, room availability, and occupancy levels.
Coordinate with Housekeeping and Sales departments to maximize room revenue.
Ensure accurate room allocation and guest preferences.
Monitor daily room revenue and front office transactions.
Ensure proper billing, cash handling, and credit control procedures.
Review daily reports and reconcile front office accounts.
Liaise with Housekeeping, Engineering, Security, Food & Beverage, and Sales departments.
Ensure effective communication regarding guest requirements and operational issues.
Prepare daily, weekly, and monthly operational reports for Management.
Maintain guest records and front office documentation.
Ensure compliance with hotel policies and procedures.
Ensure adherence to hotel security and safety standards.
Handle emergency situations according to hotel procedures.
Ensure compliance with government regulations and hotel SOPs.