Sales & Revenue Generation

Identify, develop, and maintain new corporate, group, government, NGO, travel agent, and individual business accounts to maximize revenue opportunities.
Actively promote and sell guest rooms, banquet facilities, meeting spaces, conferences, seminars, weddings, social events, and other hotel services to achieve occupancy and revenue targets.
Achieve monthly, quarterly, and annual room sales, banquet sales, and overall revenue targets as established by Management.
Develop and implement sales action plans to increase market share, occupancy, banquet revenue, and profitability.
Negotiate rates, contracts, and commercial terms with corporate clients, event organizers, and travel partners.

Business Development

Conduct regular sales calls, client visits, telemarketing activities, networking events, and follow-ups to generate new business and strengthen existing accounts.
Prospect and secure business for corporate meetings, conferences, training programs, product launches, exhibitions, weddings, and other social events.
Explore new market segments and revenue streams through strategic business development initiatives.
Monitor competitor activities, market trends, and pricing strategies and recommend appropriate actions.

Client Relationship Management

Build and maintain strong relationships with existing and prospective clients to ensure repeat business and long-term partnerships.
Handle corporate communications, client negotiations, feedback, and service-related concerns in a professional and timely manner.
Coordinate and host site inspections, client visits, sales presentations, familiarization tours, and promotional events.
Ensure excellent customer service and guest satisfaction through effective communication and follow-up.

Coordination & Event Management

Liaise closely with Front Office, Banquet Operations, Food & Beverage, Housekeeping, Finance, and other departments to ensure seamless execution of client requirements.
Ensure all event details, rooming lists, banquet event orders, and guest requirements are accurately communicated and executed.
Monitor event operations and guest experiences to ensure service excellence and successful event delivery.

Reporting & Administration

Maintain an updated database of clients, prospects, contracts, and sales activities.
Prepare and submit daily, weekly, monthly, and annual sales reports, forecasts, budgets, and market analyses.
Ensure proper documentation of contracts, proposals, quotations, and event agreements.
Represent the hotel at trade shows, exhibitions, networking events, and industry functions to promote the brand and generate new business opportunities.

Team Leadership (For Manager Level)