Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Politely approach customers and visitors to request feedback.
Call clients and customers to inform them about the company’s new products, services and policies.
Collaborate with other call center professionals to improve customer service.
Conduct brief customer satisfaction surveys and review collection activities.
Encourage customers to share honest opinions about their experience.
Ensure all collected information is complete and properly documented.
Maintain a positive and professional attitude while interacting with customers.
Submit daily feedback reports to the Head of Department.
Follow company guidelines regarding customer interaction and data privacy.
Maintain detailed records of customer interactions in the CRM or company database.
Meet daily, weekly, and monthly call and performance targets.
Ensure customer satisfaction and maintain a positive company image.
Follow company policies regarding customer communication, confidentiality, and data privacy.
Perform any other duties assigned by the line manager or management.