About Us

La’am Ltd. is a growing Bangladeshi organic food company committed to delivering healthy, natural, and premium-quality organic products to families across the country. Our brand currently offers a range of 9 organic products focused on health, purity, and daily wellness.

We are looking for a confident, energetic, and camera-friendly individual to become the official face of our brand and our full-time in-house Brand Influencer.

Job Context

We are looking for a proactive and results-driven “Call Centre Executive” to join our energetic team. The selected candidate will be responsible for handling customer inquiries, managing online sales operations, and converting leads into sales while maintaining excellent customer service standards.

Shifts

Morning Shift (9 am to 6 pm)
Evening Shift (1 pm to 10 pm)
Night Shift (10 pm to 7 am)

Job Responsibilities

Handle inbound and outbound calls professionally
Manage customer communication through phone, chat, and social media
Respond to online leads and convert inquiries into successful sales
Meet and exceed daily online sales targets
Collaborate with Sales & Operations teams to ensure smooth order processing
Provide solutions to customer issues with patience and professionalism
Receive customer complaints, record them in the system, and ensure proper resolution
Maintain a high standard of call quality as per organizational requirements
Conduct proactive customer outreach
Maintain a professional, courteous, and customer-first attitude
Take responsibility for achieving individual and team targets
Suggest improvements in sales and customer service processes