Key Responsibilities

Student Case Management
- Manage complete student applications from initial intake through to university enrollment.
- Maintain accurate and detailed case files, including visa and admission documentation.
- Track application progress and ensure timely submission of all required documents.
- Follow up with students to collect missing documents and meet important deadlines.
Client Communication & Support
- Conduct initial consultations to understand students’ academic goals and needs.
- Provide regular updates to students and parents throughout the application process.
- Respond to student queries promptly, professionally, and effectively.
- Build and maintain strong, trust-based relationships with students and families.
University & Documentation Coordination
- Act as a liaison between students, universities, and visa authorities.
- Prepare and organize Pre-CAS and Post-CAS documentation accurately.
- Arrange mock interviews and provide interview coaching for students.
- Monitor Pre-CAS deadlines and ensure all submissions are completed on time.
Administrative & Record Management
- Maintain well-organized digital and physical filing systems.
- Update student databases with accurate progress and status information.
- Prepare reports on case completion rates and student outcomes.
- Generate official documentation for student files and university communication.
Quality Assurance
- Ensure all processes comply with company policies and international standards.
- Identify and resolve case-related issues proactively and efficiently.
- Provide constructive feedback to improve service quality and operations.
- Maintain strict confidentiality and ensure secure handling of student data.