Job Context:

We are looking for empathetic, well-spoken, and client-focused professionals to join our team as Counselor and Enrollment Executives. The ideal candidates will be responsible for guiding prospective students and clients through the enrollment process, communicating effectively via messaging platforms, converting inquiries into enrollments, and maintaining organized documentation.

Job Responsibilities:

Actively communicate with prospective students and clients via WhatsApp, Facebook Messenger, and phone calls to understand their needs and provide proper guidance.
Provide accurate and complete information about courses, programs, services, enrollment procedures, fees, and deadlines.
Convert inquiries into confirmed sales/enrollments through effective counseling and relationship building.
Handle inbound and outbound follow-ups to ensure timely conversion of leads.
Update and manage Facebook groups and pages with relevant content, responses, and engagement.
Assist clients with bank statement support, CV preparation, publication guidance, and visa process assistance as needed.
Support student applicants with backend application processes, visa documentation, and follow-ups.
Maintain Excel sheets to track leads, calls, messages, conversions, and pending follow-ups.
Maintain organized client documents (applications, forms, identification, visa papers, etc.) both physically and digitally.
Collaborate with internal backend teams while focusing on counseling, enrollment conversion, relationship management, and lead follow-up.
Prepare daily reports of calls, messages, conversions, and pending follow-ups.
Ensure confidentiality of all client information and documents.