Naria holidays is a leading travel agency in Bangladesh, committed to delivering seamless and memorable travel experiences. As a Customer Care Executive, you will be responsible for ensuring excellent client service, handling inquiries, and maintaining strong customer relationships through professional communication and support.

Job Responsibilities:

• Handle customer inquiries via phone, email, social media, and in-person

• Provide accurate information about travel packages and services

• Assist clients with booking, changes, and follow-ups

• Resolve customer complaints efficiently and professionally

• Coordinate with internal teams for smooth service delivery

• Maintain customer records and feedback

• Ensure high levels of customer satisfaction.

Requirements:

• Previous experience in customer service or travel industry preferred

• Strong communication and interpersonal skills

• Good spoken English proficiency

• Basic computer skills (MS Office)

• Ability to multitask and work under pressure

• Customer-focused mindset with problem-solving ability