Job Summary:

The Customer Service Executive will be responsible for handling customer inquiries, complaints, and service requests in a prompt and professional manner. The primary objective of this role is to ensure customer satisfaction while maintaining and improving the quality of customer service.

Job Information

Employment Type: Full-time
Working Hours: 9 hours per day
Work Location: Mohammadpur, Dhaka-1207

Key Responsibilities

Confirm customer orders over the phone and contribute to sales growth.
Provide accurate information about products and services to customers.
Achieve daily work targets.
Respond to customer inquiries and complaints via phone, email, and social media platforms.
Identify customer issues and provide appropriate solutions.
Maintain and update customer records, complaints, and service requests accurately.
Coordinate with relevant departments to resolve customer issues when necessary.
Follow up on customer complaints and monitor the progress of resolutions.
Prepare daily work reports and submit them to the supervisor.
Maintain a professional, positive, and customer-friendly attitude.
Follow the company's policies and customer service standards.
Candidates with a Bachelor's degree or those currently pursuing one will be given preference.
Prior experience in an e-commerce company will be considered an advantage.

Required Skills

Excellent communication skills in Bangla and basic English.
Clear, fluent, and professional speaking ability.
Strong customer service and problem-solving skills.
Proficiency in computer applications and Microsoft Office Suite.
Ability to maintain records and prepare reports.
Good time management and teamwork skills.
Ability to work effectively under pressure.