Organisation information:

Takeoff Travels is a reputable travel management company specializing in air ticketing, travel consultancy and customer-focused travel solutions. Since our establishment, we have been committed to delivering reliable, efficient and personalized travel services to individuals, families and corporate clients.

As part of our continued growth, we are seeking a dedicated, proactive, and customer-oriented professional to join our team as a Customer Service Executive.

Why Join Takeoff Travels?

Build your career with one of Bangladesh's growing travel management companies.
Gain hands-on experience in airline ticketing, travel operations and customer service excellence.
Work alongside experienced travel professionals in a collaborative environment.
Enjoy opportunities for professional growth, learning and long-term career development.

Key Responsibilities

Handle customer inquiries regarding domestic and international flight reservations.
Provide professional customer support through phone calls, emails, social media platforms.
Process ticket reservations, issuance, reissuance, refunds, cancellations and other airline-related services.
Coordinate with airlines, consolidators, NDC and GDS platforms to ensure smooth and efficient service delivery.
Assist customers with fare rules, airline policies, travel requirements and related documentation.
Resolve customer concerns and service issues promptly while maintaining high service standards.
Maintain accurate booking records and customer databases.
Monitor and follow up on pending customer requests to ensure timely completion.
Collaborate effectively with sales and operations teams to achieve business objectives.
Deliver outstanding customer experiences while upholding the company's professional standards.