The Beauty Mall and Eleni are looking for dedicated, customer-focused, and responsible Customer Service Executives to support our customers across Facebook, Instagram, website, phone calls, and order management channels.

The ideal candidate should possess excellent communication skills, patience, professionalism, and a genuine willingness to assist customers while maintaining company policies and service standards.

Key Responsibilities:

Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.
Reply to comments on social media platforms and provide accurate information regarding products, orders, and services.
Receive and answer customer phone calls professionally and provide relevant information.
Assist dissatisfied or agitated customers with patience and professionalism and work towards satisfactory resolutions.
Prepare detailed notes regarding customer complaints, concerns, and requests and forward them to the relevant department.
Follow up with internal teams to ensure customer issues are resolved properly and communicate final resolutions to customers.
Collect customer orders and ensure proper order entry and processing.
Forward orders to the relevant departments and coordinate with internal teams for fulfillment.
Monitor order processing, shipping, and delivery status and provide updates to customers when required.
Coordinate with relevant teams regarding any order-related issues, delays, exchanges, returns, or customer concerns.
Maintain proper records of customer interactions, complaints, and resolutions.
Develop strong knowledge regarding products, pricing, policies, and promotions.
For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, and beauty products. Necessary training will be provided when required.
For Eleni, maintain proper knowledge regarding clothing, sizing, collections, and product information. Necessary training will be provided when required.
Ensure customers are never intentionally provided with incorrect or misleading information.
Maintain a positive, helpful, and customer-first attitude while strictly following company policies and procedures.
Attend training sessions and team meetings as required.

Work Schedule:

Office-based position.
Working hours: 11:00 AM to 9:00 PM.
One weekly holiday.

Important Workplace Expectations:

Customer inquiries must not be ignored.
Unprofessional behavior toward customers will not be tolerated.
Employees must always communicate respectfully and professionally.
Personal phone calls, personal social media browsing, and non-work-related online activities are not permitted during working hours except during approved breaks.