CSSO functions as the operational bridge between clients and production teams, ensuring that every request is properly validated, tracked, executed, and delivered within defined service level expectations. The system relies on real-time coordination, structured communication, and strict process discipline to maintain consistency across high volume workloads.

This is a fast-paced environment where multiple workstreams run at the same time, requiring strong attention to detail, clear communication, and a proactive ownership mindset to keep operations running smoothly.

Job Responsibilities:

Manage and support end-to-end client projects across assigned shift
Ensure all incoming client requests are accurately captured, validated, and documented before execution
Maintain real-time tracking of active projects with accurate status updates across all work in progress
Coordinate between internal teams to ensure smooth execution of client requirements and timely delivery
Monitor ongoing tasks and proactively identify risks, delays, and bottlenecks before they impact delivery
Ensure all client communication is handled in a timely, professional, and structured manner during the assigned shift
Maintain accuracy and integrity of operational trackers, project boards, and digital asset systems
Support quality assurance by ensuring all outputs meet defined standards before client delivery
Escalate issues, exceptions, and high priority cases to shift leadership with clear context and urgency
Ensure proper shift handover with complete documentation of all active tasks, risks, and pending actions
Maintain compliance with service level expectations, including response times and update accuracy
Contribute to continuous improvement by identifying recurring issues and suggesting workflow improvements