Position Name: Dormitory Management Officer

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Role Overview

The Dormitory Management Officer will be responsible for overseeing the daily operations of the dormitory, ensuring a safe, comfortable, and well-maintained living environment for residents. The role requires strong administrative, communication, and problem-solving skills, as well as the ability to interact professionally with foreign residents and visitors. The ideal candidate should have experience in dormitory, accommodation, hospitality, or hotel management.

Key Responsibilities

Supervise the overall operation and administration of the dormitory.
Ensure proper allocation of rooms and maintain accurate occupancy records.
Maintain discipline, safety, and compliance with dormitory rules and regulations.
Address residents’ concerns, complaints, and requests in a timely and professional manner.
Communicate effectively with foreign residents and visitors regarding accommodation-related matters.
Coordinate housekeeping, maintenance, security, and other support services to ensure a clean and comfortable living environment.
Conduct regular inspections of dormitory facilities and report maintenance requirements.
Monitor inventory and ensure the availability of necessary dormitory supplies and equipment.
Prepare periodic reports on occupancy, incidents, maintenance issues, and operational activities.
Ensure compliance with company policies, health and safety standards, and local regulations.
Handle emergency situations and take appropriate corrective actions when necessary.