EC Aviation Limited (ECAL), established in 2015 under the brand 'FLY EC', offers a range of travel services, including air tickets, tour packages, visa consultancy etc. With IATA accreditation, ECAL caters to both domestic and international markets.

Key Duties & Responsibilities

Licensing & Compliance
- Ensure agency holds valid Hajj license from Ministry of Religious Affairs + HAAB membership. Renew annually.
- Maintain Tk 1M-10M bank guarantee. Show actual package cost + agency reg. number on all documents. No overcharging pilgrims.
- Operate only via authorized Nusuk/Masar platforms. No fake bookings or visa fraud.
- Follow Saudi Ministry of Hajj & Umrah quota, hotel distance rules, transport specs, and deadlines.
Package Development & Costing
- Create Economy, Standard, VIP Umrah + Govt/Private Hajj packages. Include flight, hotel, transport, ziarah, food, guide.
- Sign MOUs with Saudi DMCs, hotels in Makkah/Madinah within approved distance. Verify hotel licenses.
- Build cost sheet showing airfare, hotel, transport, visa, service fee separately. Aligns with ordinance transparency rule.
- Add contingency for SAR fluctuation, peak surcharges, last-minute MOHU changes.
Sales & Customer Management
- Counsel pilgrims on package differences, rituals, health requirements. No false promises.
- Collect passport, NID, photo, vaccine cards, Mahram docs. Verify 100% before submission.
- 100% advance only. No credit per standard credit policy due to high fraud risk. Issue money receipt instantly.
- Conduct pre-departure Hajj/Umrah training sessions. Explain rules, luggage, currency, Saudi laws.
Operations & Execution
- Submit via Nusuk/e-Hajj. Track issuance daily. Report delays to management + pilgrims.
- Book group tickets via authorized GDS/NDC. Block seats early for Hajj. No artificial seat shortages.
- Confirm vouchers 30 days before travel. Arrange Mouallem-approved buses. Cross-check driver + vehicle docs.
- Coordinate with Saudi DMC for airport pickup, hotel check-in, ziarah, Mashaer movement during Hajj.
- 24/7 hotline in KSA. Handle medical cases, lost passport, death cases with Bangladesh Hajj Mission.
Financial & Credit Control
- No credit sales: Umrah/Hajj = 100% advance. Exception only for Elite corporate clients with bank guarantee.