About Us:

Bio Plastic Surgery Clinic is a premium Korean franchise specializing in Plastic Surgery, Dental, Laser, and Aesthetic Medicine. We are committed to delivering international-standard healthcare with exceptional patient experiences inspired by luxury hospitality.

We are looking for energetic, customer-focused, and well-presented professionals to join our Front Desk & Call Center team. The ideal candidate should possess excellent communication skills, a professional appearance, and a passion for delivering outstanding customer service.

We are looking for someone who is professional, well-groomed, empathetic, and passionate about delivering outstanding patient experiences. The successful candidate should combine the warmth and service excellence of a luxury hotel receptionist with the efficiency of a high-performing medical call center executive, ensuring every patient receives a seamless, personalized, and premium healthcare journey from their first inquiry through post-treatment follow-up.

Key Responsibilities:

Front Desk Operations:

Welcome patients warmly and provide a five-star hospitality experience.
Register new patients and update existing patient information.
Manage appointment scheduling, rescheduling, and cancellations.
Coordinate patient flow to minimize waiting time.
Assist VIP and international patients throughout their clinic journey.
Ensure reception and waiting areas remain clean, organized, and welcoming.
Coordinate with doctors, nurses, counselors, and other departments for smooth patient operations.

Call Center Operations:

Answer incoming phone calls professionally and courteously.
Respond to inquiries received through WhatsApp, Facebook, Instagram, email, and website chat.
Schedule consultations and treatment appointments.
Conduct follow-up calls with prospective and existing patients.
Confirm appointments and reduce no-show rates.
Record and maintain accurate CRM and patient database information.
Escalate complex inquiries to the appropriate department.

Patient Experience:

Deliver exceptional customer service from first contact to post-treatment follow-up.
Handle patient complaints professionally and ensure timely resolution.
Build long-term relationships with patients through excellent communication.
Maintain patient confidentiality and data privacy.
Ensure every patient receives a premium luxury healthcare experience.

Administrative Responsibilities:

Prepare daily appointment reports.
Maintain accurate patient records.
Support billing and payment coordination when required.
Assist with daily operational reports.