Lead the expansion and growth of the Agent Banking network by identifying potential markets, evaluating business opportunities, and onboarding new agents.
Develop and execute business strategies to achieve and exceed sales, deposit mobilization, account acquisition, and other business targets by promoting banking products and services.
Conduct market analysis and competitive assessments to identify new business opportunities and enhance market penetration.
Set, monitor, and review business targets and performance indicators for Agent Banking outlets and agents.
Provide guidance, coaching, and performance management support to the Agent Banking sales teams.
Supervise onboarding of new agents, including due diligence, agreement processing, and other related activities.
Ensure effective management and supervision of day-to-day Agent Banking operations by establishing appropriate controls, processes, and service standards.
Formulate and implement strategic initiatives to optimize Agent Banking channels, improve customer experience, and enhance business productivity.
Prepare, review, and submit MIS, management reports, and regulatory reports accurately and within stipulated timelines.
Ensure compliance with Bangladesh Bank regulations, internal policies, AML/CFT requirements, and other applicable regulatory guidelines.
Oversee technology, digital platforms, and system-related matters to ensure seamless and efficient Agent Banking operations.
Continuously monitor for fraud, money laundering, or suspicious activities and implement necessary measures to prevent and mitigate risks.
Any other work / responsibility as and when assigned by the supervisor or Management of the Bank.