Operational Leadership & Team Management

Lead, mentor, and manage a large operations team to ensure high performance, accountability, and operational efficiency.
Develop a collaborative and solution-oriented work culture focused on ownership, service excellence, and continuous improvement.
Monitor team productivity, operational KPIs, and service quality standards to ensure business objectives are achieved.
Ensure proper resource planning, shift management, and workload distribution for uninterrupted operational support 24/7.

MFS Operations & Service Management

Oversee day-to-day operations of large-scale, high-volume MFS platforms and services.
Ensure operational stability, service availability, and efficient incident handling across all operational domains.
Support and supervise SOC (Security/Service Operations Center) activities including monitoring, alert management, escalation handling, and service restoration.
Coordinate with internal and external stakeholders to ensure smooth operational execution and issue resolution.

Stakeholder & Business Coordination

Act as a liaison between Business and Technology teams to ensure clear communication and alignment of operational priorities.
Translate business requirements into functional and technical specifications for implementation by technology teams.
Ensure timely delivery of operational support, system changes, and service requests aligned with business expectations.

Compliance, Governance & Risk Management