Employer: NY Home Care – Jackson Heights, New York, USA

Job Location: Dhaka – Bangladesh (Only Bangladeshi Citizens Can Apply)

About the Role:

We are looking for a dedicated Home Care Service Coordinator to join our Dhaka Office team. This is a full-time night shift role (Bangladesh time: 7:00 PM – 4:00 AM), working 5 days a week with Saturday-Sunday off.

Fresh graduates are also welcome – training will be provided. If you have strong English communication skills, basic IT knowledge, and experience in customer service, caregiver hiring, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.

The Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.

Key Responsibilities

Taking inbound calls from foreign customers.
Maintain ongoing communication with clients to update records and ensure satisfaction with our services.
Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.
Keep electronic records up to date in compliance with agency policies and regulations.
Coordinate applications and monitor caregiver compliance.
Report all incidents to your immediate supervisor and provide excellent customer service.

Perform other duties as

Manage and resolve customer complaints effectively.
Document all call information according to standard operating procedure.
Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.
Assist with recruitment and hiring processes.
Communicate with team members in the USA during EST business hours.
Maintain accurate records and documentation.