House Calls Home Care (A Sister Concern of Lowkia)

House Calls Home Care is a leading home healthcare provider committed to delivering compassionate, high-quality care to patients in the comfort of their homes. We are currently seeking a dedicated, organized, and customer-focused Intake Coordinator / Care Coordinator to join our growing team.

Education Requirements:

Bachelor's degree in any discipline from a recognized university.
Candidates with educational backgrounds in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field will be given preference.
Strong English communication skills are required regardless of academic background.
Relevant work experience in home care, healthcare coordination, patient intake, scheduling, or customer service may be considered in lieu of a directly related educational background.

Key Responsibilities:

Manage the intake process for new patient referrals, admissions, and service initiation.
Coordinate patient care services and caregiver scheduling to ensure timely and effective service delivery.
Serve as the primary point of contact for patients, families, referral sources, caregivers, and clinical staff.
Verify insurance information and collect all required documentation for patient admissions.
Maintain accurate patient records and ensure timely data entry in the company’s systems.
Coordinate staffing needs and assign caregivers based on patient requirements and availability.
Monitor ongoing patient cases and follow up to ensure continuity of care and client satisfaction.
Assist with daily administrative operations and provide exceptional customer service.
Ensure compliance with company policies, healthcare regulations, and documentation standards.
Communicate effectively with team members to resolve scheduling and service-related issues.

Preferred Qualifications

Experience working with U.S.-based home care or healthcare agencies.
Familiarity with healthcare scheduling software, EMR/EHR systems, or CRM platforms.
Knowledge of patient intake, insurance verification, and caregiver coordination processes.