Company Overview

HATIL Complex Limited is one of the leading furniture manufacturers and exporters in South Asia, recognized for innovative design, premium quality, and global business operations. We are seeking energetic, fluent English-speaking, and target-driven professionals to join our International Telemarketing Team for night-shift operations targeting overseas markets including the USA, Canada, UK, Europe, and Australia.

This role is ideal for candidates who are confident communicators, motivated by sales performance, and capable of maintaining professional customer engagement during international business hours.

Key Responsibilities

1. International Outbound Calling & Lead Generation

Conduct 80–100 outbound calls per shift to international clients, distributors, retailers, architects, interior designers, and procurement officers.
Generate qualified leads for B2B and B2C furniture sales.
Introduce and promote company products including home furniture, office solutions, modular furniture, and customized interior products.
Build prospect databases through internet research and CRM systems.

2. Sales Presentation & Customer Engagement

Explain product features, materials, pricing, customization options, and shipping procedures professionally.
Deliver persuasive sales presentations to international customers.
Handle customer objections effectively regarding price, quality, delivery timelines, or product specifications.
Maintain strong customer relationships through professional follow-up communication.

3. CRM Management & Reporting

Update CRM software with accurate call notes, follow-up schedules, customer feedback, and lead stages.
Prepare daily, weekly, and monthly sales activity reports.
Track KPIs including call volume, conversion ratio, qualified leads, and sales opportunities.

4. Appointment Scheduling & Sales Support

Arrange virtual meetings via Zoom/Google Meet/Microsoft Teams between clients and senior sales managers.
Coordinate quotations, invoices, catalogs, and sample requests.
Support the international sales team with lead nurturing and follow-up activities.

5. Market Research & Competitive Analysis

Monitor competitor pricing, product trends, and customer demand in target markets.
Collect customer feedback and share insights with the marketing and product development teams.
Identify new business opportunities in overseas markets.