About the Role

We are a fast-growing IT service provider specializing in outsourced operations, talent augmentation, and specialized service delivery across multiple industries. Our mission is to scale operations across concurrent business streams while maintaining exceptional service quality and client satisfaction. We work with leading companies and startups to deliver reliable, scalable solutions. Our team thrives on operational excellence, innovation, and collaborative problem-solving. We are looking for detail-oriented professionals who can help us build scalable systems and drive our rapid growth.

Job Responsibilities

Own end-to-end delivery operations across active client engagements, including daily coordination, status reporting, and proactive escalation management
Lead technical talent acquisition by sourcing and engaging candidates (including passive talent) via LinkedIn Recruiter, job boards, GitHub, Stack Overflow, engineering communities, and advanced Boolean search
Conduct initial technical screening covering coding fundamentals, frameworks, and system design; validate candidate profiles using GitHub, portfolios, and open-source contributions
Negotiate resource rates and engagement terms with clients on behalf of the organization
Manage the full delivery lifecycle, including SOW finalization, team formation, kickoff, sprint onboarding, execution, and post-delivery support
Train, onboard, and upskill new resources through structured shadowing, daily check-ins, and continuous quality assurance
Develop and maintain operational SOPs, onboarding workflows, and resource management playbooks
Build and maintain a pre-screened talent bench (e.g., Full Stack, DevOps, AI Engineer/ML), ensuring ongoing engagement and readiness through monthly check-ins, with at least two backup candidates per role for each active engagement
Act as the primary escalation point for client issues, taking full ownership of resolution end-to-end