Maintain effective communication with Korean officials and liaise with Embassy/consular representatives to support operational requirements.
Oversee and ensure smooth day-to-day operations of the Visa Application Center (VAC).
Manage overall center operations, ensuring efficiency, productivity, and alignment with organizational goals.
Ensure high levels of customer satisfaction through service excellence and process improvement.
Ensure full compliance with local and international regulations, company policies, and 100% adherence to SOP standards.
Conduct regular operational audits and implement process improvements, new rollouts, and system changes.
Lead and support new process implementations across Visa Application Centers.
Supervise, guide, and develop team members while fostering a strong team culture and collaboration.
Coordinate effectively with cross-functional teams including HR, Finance, Procurement, Administration, Quality, and Branding.
Collaborate with the Value-Added Services (VAS) team to identify and develop new revenue opportunities.
Ensure compliance with corporate security policies and operational risk controls.
Monitor and manage Service Level Agreements (SLAs) and operational KPIs to ensure timely service delivery.
Drive continuous improvement initiatives to enhance operational efficiency and service quality.