Lead the integration of sustainability practices, promoting environmental responsibility and ethical business conduct across operations.
Drive operational excellence initiatives to improve efficiency, streamline processes, and enhance overall organizational performance.
Coordinate laboratory equipment calibration with external agencies to ensure accuracy and compliance.
Manage and resolve customer complaints on a priority basis to ensure high customer satisfaction and continuous improvement.
Conduct research and development (R&D) activities to improve product quality and introduce innovative solutions.
Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistent product quality.
Analyze and report quality data to SBU and Operations Head to support timely and informed decision-making.
Review daily in-process quality assurance reports and ensure corrective actions where necessary.
Identify opportunities for cost optimization and drive process improvements within the department.
Prepare and manage annual departmental budgets in coordination with Factory Head and Finance team.
Liaise with Supply Chain Management (SCM) to ensure the procurement of quality raw materials and additives.
Lead training, coaching, and development initiatives for the quality team to enhance capability and performance.
Develop succession plans and build talent pipelines to ensure business continuity and growth.
Implement cost-effective quality solutions to improve operational efficiency and maintain quality standards.
Optimize departmental processes and support ERP system integration for improved workflow and data management.
Ensure effective departmental planning, monitoring, and control in line with annual objectives.
Drive performance management, employee engagement, and motivation through continuous coaching and feedback.