Job Purpose: The Trainer is responsible for planning, developing, and delivering comprehensive training programs that enhance employees’ operational knowledge, customer service skills, product understanding, and compliance with company policies and procedures. The role ensures that new and existing employees are equipped with the competencies required to perform effectively and consistently across all business operations. Through training facilitation, coaching, performance observation, and ongoing support, the Trainer helps improve workforce capability, operational efficiency, and customer satisfaction. The position also evaluates training effectiveness, identifies skill gaps, and implements development initiatives to support employee growth and achieve organizational goals.

Key Responsibilities:

Conduct induction, refresher, and developmental training programs for Outlet In-Charges, Assistant Outlet In-Charges, and Outlet Sales Associates.
Deliver training on retail operations, customer service excellence, sales techniques, product knowledge, inventory management, cash handling, and company policies and procedures.
Facilitate classroom-based, virtual, and on-the-job training sessions to ensure employees acquire the knowledge and skills required to perform their roles effectively.
Develop, update, and maintain training materials, manuals, presentations, assessments, and other learning resources.
Assess training needs and skill gaps of outlet personnel and recommend appropriate learning and development initiatives.
Evaluate trainee performance through assessments, observations, practical exercises, and feedback sessions.
Provide coaching, mentoring, and performance support to employees to enhance productivity, service quality, and operational effectiveness.
Conduct orientation programs for newly hired outlet personnel to familiarize them with the company, its culture, policies, procedures, and operational standards.
Monitor the implementation of training outcomes and ensure consistent application of company policies, operational procedures, and service standards across all outlets.
Collaborate with Operations, HR, and other relevant departments to identify performance improvement opportunities and implement training solutions.
Conduct training effectiveness evaluations and recommend improvements to training content, methods, and delivery approaches.
Maintain accurate records of training activities, attendance, assessments, certifications, and employee development progress.
Prepare regular reports on training activities, employee performance, training effectiveness, and development outcomes for management review.