The job holder is primarily responsible for overall outlet operations.
He/she works closely with other functional FPRs to identify & formulate means to achieve set goals.
He/she is required to evaluate & improve the Operational processes & systems on a continual basis and also has to assist the Area Manager with analytical, interpretative & constructive thinking to achieve ABP target.
Plan, forecast, report on sales, costs and business performance.
Plan and implement advertising and promotional strategies and activities.
Assist Area Manager in developing Business Strategies for Retail Operations.
Raise Purchase Requisitions (PR), Goods Received Notes (GRN) and manage store to store Stock Transfer, Stock Returns etc. through SAP System.
Manage and monitor POS System & Loyalty issues as and when necessary.
Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
Monitor Guest traffic flow to maximize sales, Guest satisfaction, appearance, image and comfort for Guests.
Implement and monitor the effectiveness of QMS processes and procedures.
Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and Guest safety as top priority.
Supervise selling and Guest service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and Guest satisfaction.
Handle costs and overheads, and all factors affecting the profitable performance of the shop.
Be responsible for the management & safety of all equipment, fixtures fabric & IT Infrastructure of shop premises.
Administer health and safety, security, and emergency systems, capabilities and staff and Guest awareness, according to company policy and relevant law.
Maintain desired levels of people productivity at the assigned Outlets.
Train and mentor subordinates to understand QMS processes and procedures.
Manage and motivate staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
Liaise with external agencies and authorities as necessary (fire services, police, local council, health and safety inspectors, etc).
Liaise with and utilize support from suppliers, merchandisers and other partners as required.
Continually seek opportunities to be innovative and increase efficiency within work stream.