Oversee the daily operations of the restaurant and coffee shop.
Ensure smooth and efficient service during all operating hours.
Maintain cleanliness, hygiene, and safety standards throughout the premises.
Recruit, train, supervise, and evaluate employees.
Prepare staff schedules and manage attendance.
Motivate the team to achieve excellent customer service and operational goals.
Ensure a high level of customer satisfaction.
Handle customer complaints and resolve issues promptly and professionally.
Build strong customer relationships to encourage repeat business.
Monitor daily sales performance and profitability.
Develop promotional activities and marketing strategies to increase sales.
Identify opportunities to improve revenue and customer traffic.
Monitor stock levels of food, beverages, and supplies.
Coordinate with suppliers for timely purchasing and delivery.
Minimize wastage and control inventory costs.
Prepare and manage budgets.
Monitor expenses and ensure cost control measures are followed.
Maintain accurate sales, inventory, and financial records.
Ensure food and beverage quality meets company standards.
Regularly inspect products, equipment, and service quality.
Implement corrective actions when necessary.
Ensure compliance with local health, food safety, and labor regulations.
Conduct regular safety inspections and staff training.
Maintain all required licenses and permits.
Prepare daily, weekly, and monthly operational reports.
Report business performance, challenges, and recommendations to management.
Analyze sales trends and customer feedback to improve operations.