Context:

US-Bangla Airlines is the largest private passenger airline in Bangladesh. Launched in July 2014 from its Dhaka hub, the carrier operates an extensive and growing network of domestic and international destinations across Asia and the Middle East.

Driven by its motto, "Fly Fast, Fly Safe," the company is continuously expanding its routes and product offerings. This growth is supported by a modern, versatile fleet of ATR 72-600, Boeing 737-800, and Airbus A330-300 aircraft—positioning US-Bangla as a premier regional carrier.

This role is responsible for responsible for selling airline tickets, assisting customers with flight bookings, providing travel information, and ensuring excellent customer service. The role focuses on achieving sales targets while delivering accurate and timely ticketing support to passengers.

Key Responsibilities:

Sell domestic and international airline tickets to customers.
Handle flight reservations, rebooking, cancellations, and ticket issuance.
Ensure correct fare calculation, taxes, and service charges.
Assist customers with flight schedules, routes, baggage rules, and travel policies.
Provide clear information about airline services, promotions, and offers.
Handle customer inquiries via phone, email, and in-person.
Achieve monthly and quarterly sales targets
Promote airline deals, packages, and special offers
Convert inquiries into confirmed bookings
Use airline reservation systems (GDS such as Amadeus, Galileo, Sabre if applicable)
Maintain accurate booking records and passenger data
Collect payments through approved methods
Issue tickets and invoices accurately
Ensure financial transactions are properly recorded
Handle flight changes, delays, cancellations, and refund requests
Resolve customer complaints professionally and quickly
Work closely with airlines, travel partners, and internal sales team
Maintain communication with operations and finance departments