Position Name: Sales Training Officer

Company Overview:

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Role Overview

The Training Officer (Sales) will be responsible for designing, coordinating, and delivering training programs for PalmPay's sales force, field agents, and retail partners. The role aims to enhance knowledge, skills, and performance through effective onboarding, product knowledge training, sales capability development, and continuous learning initiatives while ensuring consistent communication of company policies, processes, and service standards.

Key Responsibilities:

Training Delivery

Conduct induction and onboarding training for newly hired sales employees, Business Partners (BPs), field agents, and retail partners.
Deliver classroom, virtual, and field-based training sessions on PalmPay products, services, sales techniques, customer handling, compliance requirements, and operational processes.
Facilitate refresher training programs to improve sales performance, productivity, and service quality.
Ensure training sessions are engaging, interactive, and aligned with business objectives.

Training Needs Assessment

Identify training needs through performance reviews, field observations, surveys, assessments, and discussions with Sales and Operations teams.
Analyze performance gaps and recommend appropriate learning and development interventions.

Training Content Development

Design, develop, and update training materials, including presentations, manuals, SOPs, assessments, job aids, and training guides.
Ensure training content reflects current product features, operational processes, company policies, and market developments.

Field Coaching & Performance Support

Conduct regular field visits to observe sales activities and provide feedback.