We are seeking a highly skilled and motivated person you will be responsible for conducting training programs to enhance the skills and knowledge of our employees. Your primary focus will be on providing training in various areas, including product knowledge, soft skills, customer service, and other relevant topics. You will play a crucial role in ensuring our employees are well-equipped to excel in their roles and contribute to the overall growth and success of the company.

THE RESPONSIBILITIES

Training Planning: Developing and implementing training plans for specific regions or locations, considering the training needs and requirements of the employees or learners in that area. Trainer must have the ability to create training strategies, plans, initiatives, projects and supporting materials for in-house and on-the-job training and coaching.
Conducting Training Sessions: Delivering training sessions, refresher and coaching to employees or learners in the region. These sessions could cover a wide range of topics, such as product knowledge, skills development, compliance, or company policies. Target to create sustainable learning experience.
Facilitate the training sessions, on boarding, hand holding process throughout the initial phrases and manage feedback sessions to ensure continuous improvements.
Take ownership in preparing new sales representatives through orientation, induction training of company orientation, Product, service & process, behaviours moulding, follow-up, coaching and other relevant training courses. Also ensure proper evaluation and tracking.
Training Content Development Support: Supporting LM to create and update training materials, including presentations, handouts, online resources and reporting to support effective training delivery.
Improves training effectiveness by developing new approaches and techniques suitable for the concern region; making support readily available & be familiar with the modern training methods to facilitate the development of employees learning objectives.
Evaluation and Feedback: Assessing the effectiveness of training programs through evaluations and feedback from participants, making improvements as needed.