Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.

Job Responsibility:

Monitor service quality and customer feedback to identify areas for improvement.
Provide technical support for customers generally via the phone and also on-site whenever necessary.
Schedule service appointments and manage the service calendar.
Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
Ensure all service documentation is completed accurately and promptly.
Based on customer queries, create job orders and close them upon completion with a proper solution.
Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
Claim the RMA (supplier warranty) for LED panels & compressors.
Maintain an accurate inventory of spare parts and service tools.
Prepare and maintain service records and reports.
Ensure compliance with company policies and procedures in all service center operations.