Manage and maintain the organization’s IT infrastructure, including servers, networks, internet connectivity, and end-user devices.
Ensure the availability, reliability, security, and optimal performance of all IT systems, networks, and business applications.
Install, configure, upgrade, and troubleshoot hardware, software, network equipment, and related technologies.
Network Administration (LAN, WAN, Wi-Fi, VPN, Routing & Switching)
Provide timely IT support to users, resolve technical issues, and conduct user training when required.
Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint security, access controls, and data protection practices.
Ensure regular data backup, disaster recovery readiness, and compliance with organizational security policies.
Support and manage ERP, HRMS, POS, Software, and other business applications to ensure system functionality and data integrity.
Coordinate with vendors and internal stakeholders for system implementation, upgrades, maintenance, and issue resolution.
Participate in IT projects, technology procurement, budgeting, process automation, and digital transformation initiatives.
Maintain IT policies, procedures, software licensing compliance, technical documentation, and asset management records.
Prepare periodic IT performance reports and recommend improvements to enhance operational efficiency.
Ability to work independently and effectively in a fast-paced business environment.