EC Aviation Limited (ECAL), established in 2015 under the brand 'FLY EC', offers a range of travel services, including air tickets, tour packages, visa consultancy etc. With IATA accreditation, ECAL caters to both domestic and international markets.

Key Duties & Responsibilities

A. Product & Pricing

Package design: Create competitive FIT & group packages for popular destinations: Thailand, Malaysia, Turkey, Dubai, Maldives, Umrah, domestic spots.
Supplier negotiation: Secure net rates from hotels, DMCs, transport, guides. Maintain 3+ options per destination.
Pricing & costing: Build packages with transparent fare breakup per 2026 Ordinance. Ensure 15-25% GP margin.
Inventory management: Block rooms/air seats during peak seasons. Avoid artificial seat shortages to stay compliant.

B. Sales & Revenue

B2C sales: Handle direct customer inquiries via phone, WhatsApp, walk-in. Convert with consultative selling.
B2B support: Assist sub-agents with quotes, customizations, markup guidance. Honor credit terms per company policy.
Upsell: Push add-ons: travel insurance, airport transfer, activities, visa processing.
Targets: Achieve monthly sales/GP targets. Track conversion rate, avg. ticket size, lead-to-booking ratio.

C. Operations & Execution

Booking: Issue hotel vouchers, transfers, sightseeing via authorized systems only. No fake bookings.
Documentation: Prepare detailed itineraries, include agency reg. number + actual costs on all invoices.
Visa coordination: Work with visa team to ensure docs, timing, and 90%+ success rate for 40+ countries.
Customer service: Handle pre-departure briefing, 24/7 emergency support during travel, post-trip feedback.
Complaint handling: Resolve issues within 24 hrs. Escalate service failures to DMC/supplier for refund/compensation.

D. Compliance & Risk Control

2026 Ordinance: Ensure all packages show actual ticket/hotel price. No hidden markups or overcharging.
Credit control: No credit release for packages unless client is approved tier in credit policy. Umrah/Hajj = 100% advance.
Bank guarantee: Keep package liability within 20% of company’s bank guarantee limit.
Blackout dates: Monitor supplier blackout/peak surcharges to avoid loss-making bookings.

E. Reporting & Development

MIS: Submit weekly report: bookings, revenue, GP, top destinations, supplier issues, refunds pending.
Market research: Track competitor packages, OTA pricing, airline promos. Propose new destinations monthly.
SOP improvement: Update process flows for faster TAT. Train junior executives on GDS, portal.