The Job holder is primarily responsible for overall operations of relative department.
He/She works closely and directly with the Customer Service Assistant`s and supervises their activities.
He/she assists the line manager on a continual basis and facilitates the departments to achieve their targets.
Motivating the departmental team to maximize their contribution and focus on achieving departmental targets.
Ensure availability of products at right quantity and right quality according to ordering schedule in consultation with Department Head.
Ensuring that shelves are well stocked by close liaison with back-end stores & ensure that merchandising or display is done as per planogam.
Maintaining highest level of customer care through well-informed and motivated staff at all levels and at all times of moments of truth with external and internal customers.
Identifying individual training needs within the department.
Constantly interacting with team and customers to carry out smooth operation of the department.
Executing all actions from briefings carried out by Department Head and follow the QMS procedures as instructed.
Maintaining specified highest standard of in-store hygiene, cleanliness, grooming and health and safety procedure at all time.
Carrying out stock verification and stock variance and analysis with explanation if needed.
Taking initiatives and proactive measures for the development of the team as well as the individual team members.