Position Name: Anti-Fraud Analyst

Company Overview:

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview:

The Anti-Fraud Analyst is responsible for identifying, investigating, and mitigating potential fraud risks across the loan and EMI portfolio. The role involves reviewing customer profiles, verifying application information, analyzing suspicious activities, and conducting fraud investigations to protect the company from financial and operational losses. The incumbent will work closely with Credit, Risk, Collections, and Operations teams to ensure effective fraud detection and prevention.

Key Responsibilities:

• Conduct fraud investigations related to loan and EMI applications, suspicious transactions, and policy violations within the assigned territory.
• Perform regular field visits to assigned shops, merchants, and customer locations to verify information and investigate suspected fraud cases.
• Review customer profiles, transaction records, and supporting documents to identify fraud indicators, document forgery, collusion, or other suspicious activities.
• Prepare detailed and accurate investigation reports with findings, supporting evidence, risk assessments, and recommendations for further action.
• Maintain fraud case records, ensure strict confidentiality of investigation data, and comply with company policies, SOPs, and regulatory requirements.