Job Summary

We are seeking an experienced and results-driven B2C Team Leader to lead and manage our Business-to-Consumer (B2C) sales team. The ideal candidate will be responsible for driving sales performance, coaching team members, ensuring excellent customer service, and achieving organizational sales targets through effective leadership and strategic planning.

Responsibilities

• Lead, supervise, and motivate the B2C sales team to achieve daily, weekly, and monthly sales targets.
• Monitor individual and team performance, providing regular coaching, feedback, and performance evaluations.
• Develop and implement effective sales strategies to maximize revenue and customer acquisition.
• Ensure excellent customer service throughout the sales process.
• Handle escalated customer issues and resolve complaints professionally.
• Conduct regular team meetings, training sessions, and performance reviews.
• Prepare daily, weekly, and monthly sales reports for management.
• Monitor sales pipelines and ensure timely follow-up with potential customers.
• Coordinate with the Marketing, Operations, and Customer Support teams to ensure seamless customer experience.
• Maintain accurate sales records using CRM systems and ensure data integrity.
• Identify market trends, customer needs, and business opportunities to improve sales performance.