- Assist customers through inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries and provide accurate information and effective solutions.
- Build positive customer relationships by delivering a great service experience.
- Update customer information and maintain accurate records in CRM systems.
- Meet individual and team service quality, productivity, and customer satisfaction targets.
- Escalate complex customer issues to the appropriate team when required.
- Achieve quality, productivity, and customer satisfaction targets.
- Follow company policies, processes, and quality standards.
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