About ShareDeal

ShareDeal is a fast-growing farm-to-doorstep group-buying platform that connects families directly with farmers, eliminating middlemen to provide fresher groceries at fair prices. As we continue to expand across Dhaka, we're looking for passionate individuals who genuinely care about delivering an exceptional customer experience.

Job Responsibilities

• Respond to customer inquiries via phone calls, WhatsApp, Facebook, and other social media platforms in a professional and friendly manner.
• Build strong customer relationships through proactive follow-ups and encourage repeat purchases.
• Coordinate with the Operations and Marketing teams to ensure smooth order processing and timely issue resolution.
• Maintain accurate records of customer interactions and order updates.
• Identify recurring customer concerns and provide feedback to improve products and services.
• Ensure a positive customer experience throughout the buying journey.
• Candidates with 6 months–1 year of experience in Customer Service, Sales, Delivery, or E-commerce will receive preference.

Preferred Skills

• Experience using WhatsApp Business, Facebook/Instagram Messenger, or CRM/Ticketing tools.
• Basic knowledge of Google Sheets and order-tracking systems.
• Prior experience in Grocery, Delivery, or E-commerce industries.
• Candidates living near Banasree will be given preference.
• Clear career growth opportunities to Senior Customer Service Executive and Customer Service Team Lead
• Opportunity to work in a fast-growing startup where your ideas and contributions matter

Working Hours

• Days: Saturday – Thursday
• Time: 10:00 AM – 6:00 PM
• Location: Banasree, Dhaka

How to Apply

Interested candidates are requested to send their updated CV to:

[email protected]

Please mention "Customer Service Executive" in the email subject line.

Only shortlisted candidates will be contacted for the interview process.