Customer Service Officer
Genex Infosys PLC.
Dhaka (Khilkhet)
Full-time
23 Jul, 2026
Customer Service / Support
Full-Time
Vacancy 500
Negotiable
More jobs in Dhaka (Khilkhet)
Job Description
Answering incoming calls from customers and ensuring instant customer satisfaction.
Respond to customer inquiries.
Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
Troubleshoot/ helping to resolve customer service problems.
Provide general information.
Maintaining a high standard of call quality as per the requirement of the organization.
Job Requirements
- Preferred Industry Type are BPM / BPO.
- Freshers can apply.
Skills & Areas of Expertise
Call Center Operations
Customer inquiries handling
Customer service skills
Customer Service
Call Center Management
Customer-service
Customer service
Customer Service Management
International Call Handling
Call Center Administration
Company Overview
Genex began its journey in Dhaka, back in 2012 and within this short span of time has become the largest Business Process Management & IT Services company in Bangladesh, later they diversified itself into various fields in the ICT sector. In 2019, Genex became the first publicly listed company in the country’s ITeS sector. From 2 to 4000+ employees, Genex expanded its operations in APAC region, managing over 170 million customer interactions a year. An ISO Certified company which follows global standards of information security, best practices and intellectual confidentiality. Genex strives for excellence through continuous transformation of business scopes for our clients which ensures significant value addition to our customer’s business. A smart innovator in BPM and IT Services industry; trusted by Global Brands.
Posted one month ago
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