Manage and monitor all online sales channels including Website, Facebook Shop, Daraz, TikTok Shop, Shopify, and other marketplaces.

Develop and implement effective e-commerce sales strategies to increase revenue and business growth.

Set daily, weekly, and monthly sales targets and ensure target achievement.

Oversee product listing, pricing, stock updates, descriptions, and image management across all platforms.

Plan, execute, and optimize digital marketing campaigns such as Facebook Ads, Google Ads, and promotional boosts.

Analyze marketplace and website performance to identify areas for improvement and growth opportunities.

Manage customer orders, order processing, and ensure smooth fulfillment operations.

Coordinate with the logistics and delivery team to ensure timely and accurate product delivery.

Handle customer complaints, queries, and feedback to maintain high customer satisfaction.

Monitor website traffic, customer behavior, and conversion rates to improve overall sales performance.

Plan and manage promotional campaigns such as discount offers, flash sales, combo offers, and seasonal campaigns.

Conduct competitor analysis and market research to identify trends and new opportunities.

Supervise the online sales team, customer support team, and social media sales activities.

Prepare and submit daily, weekly, and monthly sales reports to management.

Forecast product demand and coordinate with the procurement team for stock planning.

Maintain and develop Customer Relationship Management (CRM) to increase repeat customers.

Work closely with the marketing team to improve brand visibility and online presence.

Ensure smooth operation of payment gateways, e-commerce platforms, and compliance with platform policies.

Plan and execute new product launches and online market penetration strategies.

Train, manage, and evaluate team performance to achieve business goals efficiently.