US-Bangla Airlines is the largest private passenger airline in Bangladesh. Launched in July 2014 from its Dhaka hub, the carrier operates an extensive and growing network of domestic and international destinations across Asia and the Middle East. 

Driven by its motto, "Fly Fast, Fly Safe," the company is continuously expanding its routes and product offerings. This growth is supported by a modern, versatile fleet of ATR 72-600, Boeing 737-800, and Airbus A330-300 aircraft—positioning US-Bangla as a premier regional carrier.

Job Purpose

The Executive – Sales & Marketing plays a vital dual role in driving passenger revenue. This position is responsible for delivering seamless ticketing and customer service at the front-line sales counter (B2C), while actively executing outdoor field campaigns, managing relationships, and running promotional strategies across assigned travel agencies (B2B) to maximize market share.

Duties and Responsibilities

• Conduct regular visits to assigned travel agencies according to the approved visit plan.
• Develop and maintain strong professional relationships with travel agents and key decision-makers.
• Act as the primary point of contact for travel trade partners.
• Resolve travel agent concerns and coordinate with internal departments for timely solutions.
• Achieve assigned passenger sales and revenue targets.
• Promote US-Bangla Airlines' domestic and international routes, products, and promotional campaigns.
• Encourage travel agents to prioritize US-Bangla Airlines for customer bookings.
• Generate new business opportunities by onboarding potential travel agencies.
• Monitor competitor airlines' pricing, schedules, promotions, commissions, and market activities.
• Assist customers with domestic and international flight bookings.
• Issue, reissue, reroute, and refund tickets in accordance with airline policies.
• Process reservations using the airline reservation system and GDS where applicable.
• Provide prompt, courteous, and professional service to all customers.
• Respond to inquiries regarding schedules, fares, baggage allowances, travel requirements, and airline policies.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Encourage repeat business through excellent service.
• Support achievement of station sales objectives.