About Us

Global Connection Tours & Travels is a dynamic and customer-centric travel agency, specializing in providing unique travel experiences and bespoke travel solutions to our valued clients. We offer a broad range of services including leisure travel, corporate travel, air ticketing, visa assistance, hotel booking, and customized travel packages.

We are looking for energetic, self-driven, and customer-focused professionals to join our growing team and contribute to our continued success in the travel and tourism industry.

Key Responsibilities

• Identify and approach potential customers through telephone and digital channels.
• Generate new sales leads and maintain an updated database of prospects.
• Communicate with clients to understand their travel needs and offer suitable solutions.
• Handle inbound and outbound calls professionally to ensure customer satisfaction.
• Respond to customer inquiries and follow up on pending issues promptly.
• Receive customer complaints, record them accurately, and coordinate resolutions.
• Collaborate with the sales and marketing team to develop customer engagement strategies.
• Maintain call quality and service standards as per company requirements.
• Build long-term relationships with customers to enhance loyalty and retention.
• Provide feedback and insights to improve products, services, and promotional activities.