Patient Handling & Reception

• Greet patients and visitors in a polite and professional manner

• Guide patients regarding services, departments, and doctors

• Manage patient flow efficiently to avoid crowding

Registration & Appointment Management

• Register new patients and maintain accurate records

• Schedule, confirm, and reschedule appointments

• Coordinate with doctors and diagnostic departments (USG, X-ray, lab, etc.)

Billing & Payment Collection

• Prepare bills for diagnostic tests and consultations

• Receive payments (cash, card, mobile banking)

• Ensure correct pricing and generate receipts

Communication & Coordination

• Answer phone calls and respond to inquiries

• Provide information about test preparation (e.g., fasting for blood tests)

• Coordinate with lab technicians, nurses, and doctors for smooth service

Report Handling

• Inform patients about report delivery time

• Distribute reports (physical/online) accurately

• Maintain confidentiality of patient information

Data Entry & Documentation

• Enter patient details and test information into software/system

• Maintain daily records of patient visits and transactions

• Ensure proper filing of documents

Customer Service & Complaint Handling

• Handle patient complaints calmly and professionally

• Escalate serious issues to management when necessary

• Maintain high patient satisfaction

Front Desk Management

• Keep the reception area clean and organized

• Monitor token/queue system (if available)

• Ensure availability of forms, reports, and stationery

Marketing Support (Important for your setup)

• Inform patients about ongoing offers/packages

• Encourage repeat visits and referrals

• Assist in promotional activities when required

Compliance & Confidentiality

• Maintain patient privacy and confidentiality

• Follow center policies and healthcare standards