We are seeking an experienced, dynamic, and highly analytical Head of Quality Assurance & Quality Control (QA/QC) to lead and strengthen our quality management system across our manufacturing operations. The successful candidate will be responsible for establishing world-class quality standards, implementing robust quality assurance systems, ensuring regulatory compliance, and driving continuous improvement throughout the production process.

This is a critical leadership position for a professional with extensive experience in soap, detergent, personal care, and cosmetics manufacturing.

Key Responsibilities

• Lead the overall Quality Assurance and Quality Control functions across all manufacturing operations.
• Develop, implement, and continuously improve comprehensive Quality Management Systems (QMS).
• Establish standardized Standard Operating Procedures (SOPs), inspection protocols, testing methodologies, and quality benchmarks for all products.
• Replace subjective quality assessments with objective, measurable evaluation systems using defined parameters, scoring scales, acceptance criteria, and statistical quality control techniques.
• Monitor and ensure the quality of all incoming raw materials, chemicals, fragrances, packaging materials, and finished goods through scientifically validated testing procedures.
• Oversee laboratory operations, calibration of testing equipment, and maintenance of accurate testing records.
• Ensure strict compliance with GMP, ISO standards, regulatory requirements, and internal quality policies.
• Monitor production processes to ensure products consistently meet approved specifications, quality standards, and customer expectations.
• Conduct process validation, product stability studies, quality audits, root cause analysis, and corrective and preventive actions (CAPA).
• Investigate customer complaints, quality deviations, non-conformities, and product failures, implementing effective corrective measures.
• Collaborate closely with Production, Research & Development, Procurement, Supply Chain, and Commercial teams to ensure consistent product quality.
• Develop Key Performance Indicators (KPIs) for quality performance and regularly report quality metrics to senior management.
• Lead supplier quality evaluations and approve raw material vendors through structured quality assessment programs.
• Train and mentor QA/QC personnel to build a high-performing quality culture across the organization.
• Drive continuous improvement initiatives to enhance product quality, reduce defects, minimize wastage, and improve manufacturing efficiency.