Taha Group is a well-reputed and rapidly expanding business conglomerate in Bangladesh, engaged in manufacturing consumer goods and import-based operations. As part of our continued growth, we are seeking a proactive and technically skilled officer—IT & ERP Support. The Officer – IT & ERP Support is responsible for providing day-to-day technical support to users, ensuring the smooth operation of IT systems and ERP software, assisting with system maintenance, and coordinating with relevant departments to resolve technical issues.

Position: Officer/ Senior Officer- IT & ERP Support

Key Responsibilities:

• Provide first-level IT support to employees for hardware, software, network, printer, email, and other technical issues.

• Assist users with ERP-related issues, including login problems, data entry errors, report generation, module access, and system navigation.

• Monitor and maintain desktop computers, laptops, printers, scanners, CCTV systems, and other IT equipment.

• Install, configure, and update operating systems, software applications, antivirus programs, and required IT tools.

• Maintain user accounts, email accounts, passwords, access permissions, and ERP user roles as authorized by management.

• Coordinate with ERP vendors, software developers, and service providers for system issues, updates, and technical support.

• Assist in ERP implementation, module testing, data migration, user training, and system enhancement activities.

• Prepare and maintain IT asset records, hardware inventories, software license records, and support logs.

• Ensure regular data backup, basic data security, antivirus updates, and compliance with company IT policies.

• Troubleshoot network connectivity, internet, Wi-Fi, and local area network issues and escalate complex matters when required.

• Support the preparation of ERP reports and assist departments in using ERP data for operational and management reporting.

• Document common technical issues, solutions, system configurations, and user support activities.

• Conduct basic user training on IT systems, ERP modules, email usage, data security, and company software applications.

• Assist in maintaining IT infrastructure, including servers, routers, switches, attendance devices, and backup systems.