We are looking for a smart, organized, and responsible Operations & Project Manager to help manage our daily business operations.

This role requires someone who can communicate with clients, monitor employee performance, follow up on tasks, solve problems, and ensure projects move forward without delays.

Your success in this role will be measured by one simple thing: *How well you keep people, projects, and operations on track.

Key Responsibilities

* Communicate with clients through phone, email, and messaging platforms

* Manage client on boarding and follow-up activities

* Assign tasks to team members and monitor progress

* Ensure all assigned work is completed on time

* Follow up with employees regarding pending tasks and deadlines

* Track daily project activities and provide updates to management

* Coordinate between clients, employees, and management

* Identify operational problems and take action to resolve them

* Maintain organized records, reports, and project documentation

* Monitor employee performance and accountability

* Ensure office operations run smoothly and efficiently

* Help improve workflows and team productivity

* Support management with planning and execution of business activities

*Good English speaking and writing skills

* Strong communication and leadership ability

* Excellent organisational and time management skills

* Ability to manage multiple projects at the same time

* Strong problem-solving and decision-making skills

* Ability to work independently with minimal supervision

* Good knowledge of Google Workspace and Microsoft Office

* Previous experience in project management, operations, administration, customer support, or team management will be an advantage