Patient Communication & Support

• Respond to patient inquiries via phone calls, messaging platforms, email, and social media channels.
• Provide accurate information regarding treatment options, hospitals, doctors, medical travel procedures, and company services.
• Guide patients throughout their treatment journey with professionalism and empathy.
• Follow up with prospective and existing patients regularly.
• Maintain complete patient records and communication history.

Coordination & Relationship Management

• Communicate and coordinate with local and international hospital partners.
• Build and maintain strong relationships with travel agents, referral partners, healthcare professionals, and other stakeholders.
• Coordinate doctor appointments and telemedicine consultations.
• Assist patients with medical reports, visa documentation, and travel arrangements.

Partner & Stakeholder Management

• Maintain professional relationships with existing travel agents and referral partners.
• Conduct visits to travel agent offices and partner organizations when required.
• Support business development initiatives through effective partner engagement.
• Ensure smooth communication between patients, hospitals, doctors, and partner organizations.

Customer Service Excellence

• Ensure a positive and satisfactory experience for every patient.
• Address patient concerns promptly and professionally.
• Provide timely updates regarding appointments, visa processing, treatment schedules, and travel arrangements.
• Deliver personalized care and support consistent with the company's service standards.

Administrative Responsibilities

• Prepare and maintain reports related to patient inquiries and service activities.
• Update CRM/database records accurately.
• Assist management with documentation and coordination tasks.
• Maintain confidentiality of patient information and company data.