Key Responsibilities

• Diagnose and troubleshoot hardware faults in CCTV products, including NVR, DVR, IP Cameras, PTZ Cameras, Access Control and Video Intercom devices.

• Identify faulty electronic components such as ICs, capacitors, resistors, MOSFETs, voltage regulators, and connectors.

• Perform component-level repair, soldering, and replacement of defective parts.

• Use electronic test equipment such as Digital Multimeter, Oscilloscope, DC Power Supply, and Soldering/Rework Station.

• Conduct hardware testing and quality inspection after repair.

• Upgrade firmware and verify product functionality after servicing.

• Handle RMA products according to company procedures.

• Maintain repair records, failure analysis reports and service documentation.

• Coordinate with the technical support team for complex hardware issues.

• Escalate critical hardware defects to the manufacturer or R&D team when required.

• Ensure ESD safety procedures and quality standards during repair.

• Support new product evaluation and hardware quality improvement activities.

Preferred Skills

• Experience in diagnosing and repairing electronic hardware at the component level.

• Good knowledge of analog and digital electronic circuits.

• Ability to identify faulty ICs, capacitors, resistors, MOSFETs, regulators, and other electronic components.

• Hands-on experience with Soldering Iron, Hot Air Rework Station, Digital Multimeter, DC Power Supply, and Oscilloscope.

• Ability to read circuit diagrams and PCB layouts.

• Knowledge of NVR, DVR, IP Camera, PoE Switch, Access Control, and other surveillance products will be an advantage.

• Familiarity with firmware upgrade, hardware testing, and quality inspection.

• Good troubleshooting and problem-solving skills.

• Basic computer and networking knowledge.

• Strong communication and documentation skills.

• Ability to work independently as well as in a team.

Education

• Bachelor of Science (B.Sc.) in Electrical & Electronic Engineering (EEE), Electronics Engineering, Mechatronics Engineering, or a related discipline.

• Diploma in Electrical, Electronics, or Telecommunication Engineering candidates with relevant experience are also encouraged to apply.