• Sales & Business Development: Map your territory, identify new institutional clients (hospitals, labs, research institutes), and achieve monthly/yearly sales targets.

Customer Relationship Management:

• Collaborate with clients to understand their needs and provide tailored solutions.

• Ensure customer satisfaction by resolving application-related issues promptly.

Troubleshooting:

• Diagnose and resolve technical issues related to IVD systems, reagents, and software.

• Liaise with service teams for complex issues requiring hardware support.

Product Demonstration and Implementation:

• Assist sales teams with product demonstrations and technical discussions.

• Support new product installations and validate system performance on-site.

Documentation and Reporting:

• Maintain detailed records of customer interactions, troubleshooting activities, and training sessions.

• Provide feedback to R&D and product management teams for product improvement.

Marketing/Sales :

• Collaborate with business analysts and stakeholders to design software solutions.

• Develop program specifications and implement prototypes where required.

• Integrate individual modules into scalable system-level solutions.

• Support system integration, build processes, and deployment activities.

• Provide technical support and ensure timely resolution of production issues when required.