1. Supervise daily activities of manpower of the projects and service bill collection to ensure smooth operations and achieve profit from collection of service charges so that efficient workflow and on-time collection improve customer satisfaction and company cash flow.
2. Maintain and monitor operational projects regularly to keep services running effectively and maintain project quality to sustain customer trust and increase service quality
3. Fix service charge amounts and get management approval to determine fair charges that cover service costs and generate profit for Ensures profitability and transparency in billing
4. Notify clients in advance about service charges to keep clients informed and prepare them for timely payments for reduces overdue payments and improves collection efficiency
5. Prepare list of clients with dues and issue unit-wise collection letters to streamline the collection process and focus efforts faster and targeted revenue collection.
6. Professionally collect service charges with money receipts to maintain trust, transparency, and accurate accounting for builds customer confidence and ensures proper revenue tracking
7. Prepare monthly service charge collection status report for review by senior management and accounting team to keeps leadership informed and supports decision-making
8. Submit utility dues reports for all projects to highlight pending payments and monitor utility consumption for prevents financial losses and supports better budgeting.
9. Prepare case study for unit handover and collect dues to ensure dues are cleared before finalizing registration for helps company recover all outstanding amounts.
10. Supervise and maintain maintenance works to ensure building services meet client expectations for reduces complaints and improves long-term satisfaction.
11. Communicate with customers and manage issues to address problems proactively and build strong relationships for enhances company image and encourages referrals.
12. Take over projects from construction team for start operational management after construction to enables revenue generation from operational services.
13. Conduct regular project visits to ensure operational projects functioning properly providing a livable environment for clients.
14. Support formation of owner/buyer associations for transition management to owners as per policy to fulfills legal and organizational requirements.
15. Handover projects to associations to complete project lifecycle and exit operations for frees up resources and maintains brand goodwill.
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